Solution Manual for Fundamentals of Selling Customers for Life Through Service 13th Edition by Charles Futrell ISBN 0077861019 9780077861018
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Product Details:
Language: English
ISBN-10: 0077861019
ISBN-13: 978-0077861018
ISBN-13: 9780077861018
Author: Charles Futrell
fundamentals of selling customers for life through service 13th edition
fundamentals of selling customers for life through service 13th edition pdf
fundamentals of selling customers for life through service 13th edition ebook
Table of Content:
Chapter 1: The Life, Times, and Career of the Professional Salesperson
Chapter 2: Relationship Marketing: Where Personal Selling Fits
Chapter 3: Ethics First
Then Customer Relationships
Chapter 4: The Psychology of Selling: Why People Buy
Chapter 5: Communication for Relationship Building: It’s Not All Talk
Chapter 6: Sales Knowledge: Customers, Products, Technologies
Chapter 7: Prospecting The Lifeblood of Selling
Chapter 8: Planning the Sales Call Is a Must
Chapter 9: Carefully Select Which Sales Presentation Method to Use
Chapter 10: Begin Your Presentation Strategically
Chapter 11: Elements of a Great Sales Presentation
Chapter 12: Welcome Your Prospect’s Objections
Chapter 13: Closing Begins the Relationship
Chapter 14: Service and Follow-Up for Customer Retention
Chapter 15: Time, Territory, and Self-Management: Keys to Success
Chapter 16: Planning, Staffing, and Training Successful Salespeople
Chapter 17: Motivation, Compensation, Leadership, and Evaluation of Salespeople
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