Social Responsibility and Business International Edition 4th Edition – Test Bank
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Social Responsibility and Business International Edition 4th Edition by O. C. Ferrell – Test Bank
Chapter 5—Business Ethics and Ethical Decision Making
MULTIPLE CHOICE
1.Which of the following best describes ethics?
|
a. |
Rules about how one should act in a business situation |
|
b. |
Balancing the ever-changing and complex needs of society with the desire for profit |
|
c. |
Choices and judgments about acceptable standards of conduct that guide the behavior of individuals and groups |
|
d. |
Guidelines that a company provides its employees to ensure that they will act in the best interest of society |
|
e. |
Beliefs held by all people |
ANS: C PTS: 1
2.The most basic of business ethical standards
|
a. |
have been uniformly implemented through every firm’s ethics code. |
|
b. |
are centered around the mutual desire to protect the environment. |
|
c. |
demonstrate a company’s desires to address the needs of society. |
|
d. |
have been codified as laws and regulations. |
|
e. |
include developing trust in all business relationships. |
ANS: D PTS: 1
3.Because it can be difficult to draw a boundary between some legal issues and ethical issues in the workplace, it is important to
|
a. |
realize that ethical issues rarely become so important that they reach the courtroom for resolution. |
|
b. |
recognize that the most cost-effective way to resolve disputes is through the court system. |
|
c. |
have an organizational mechanism for resolving all questionable issues. |
|
d. |
ensure that legal issues brought by stakeholders outside of the organization are resolved within the organization. |
|
e. |
develop a code of conduct to cover every possible issue. |
ANS: C PTS: 1
4.An ethical issue is a problem, situation, or opportunity
|
a. |
that harms consumers. |
|
b. |
that harms the environment. |
|
c. |
that requires society to choose among several actions that must be evaluated as right or wrong. |
|
d. |
that requires an individual or organization to choose among several actions that must be evaluated as right or wrong, ethical or unethical. |
|
e. |
that requires an individual or organization to choose between harming consumers or the environment and earning more profits. |
ANS: D PTS: 1
5.An employee for Acme, Inc., has been asked to carry out an assignment that she believes is questionable. This situation can best be classified as
|
a. |
typical. |
|
b. |
misconduct. |
|
c. |
an ethical issue. |
|
d. |
a real-life dilemma. |
|
e. |
a violation of law. |
ANS: C PTS: 1
6.Which of the following actions is not usually associated with bullying in the workplace?
|
a. |
Spreading rumors to damage others |
|
b. |
Insulting, yelling, and shouting |
|
c. |
Taking credit for others’ work or ideas |
|
d. |
Using discriminatory terminology |
|
e. |
Providing constructive criticism |
ANS: E PTS: 1
7.Lying by omission involves intentionally
|
a. |
withholding material facts. |
|
b. |
creating “noise” within the communication that knowingly confuses or deceives the receiver. |
|
c. |
using highly technical language that the receiver does not understand. |
|
d. |
trying to not hurt someone’s feelings. |
|
e. |
telling “white lies.” |
ANS: A PTS: 1
8.Issues related to fairness and honesty may arise because business is sometimes regarded as a
|
a. |
contest, with the most profitable firm “winning.” |
|
b. |
contest, with the most ethical firm “winning.” |
|
c. |
war, requiring surprise attacks, guerrilla warfare, and other warlike tactics to win the battle for consumers’ dollars. |
|
d. |
game governed by its own rules, rather than those of society. |
|
e. |
game governed by the rules of society. |
ANS: D PTS: 1
9.Conflicts of interest exist when employees must choose whether to
|
a. |
advance their own interests, those of the organization, or those of some other group. |
|
b. |
advance the interests of the organization or those of society. |
|
c. |
accept bribes. |
|
d. |
carry out an assignment they perceive as unethical. |
|
e. |
report an unethical coworker. |
ANS: A PTS: 1
10.Bribery is associated with which of the following?
|
a. |
Organizational relationships |
|
b. |
Marketing |
|
c. |
Communications |
|
d. |
Honesty and fairness |
|
e. |
Conflicts of interest |
ANS: E PTS: 1
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