Managing Performance through Training And Development 7th Edition – Test Bank
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Managing Performance through Training And Development 7th Edition By Alan Saks – Test Bank
Chapter 4
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Indicate whether the statement is true or false. |
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1. Only senior management must buy into the needs analysis process to ensure that the data collection will result in accurate information and that they have a vested interest in the success of the program. a. True b. False |
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2. The traditional approach to a cognitive task analysis focuses on behaviours rather than the mental processes such as decision making. a. True b. False |
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3. Fundamentally, needs analysis deals with informing senior management why specific training initiatives have not resulted in improvements to organizational performance. a. True b. False |
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4. An example of a strong training transfer climate could be praise provided by peers when a new employee uses conflict resolution skills acquired in a training program. a. True b. False |
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5. The textbook identifies three levels of needs analysis: organizational, cognitive, and personal analysis. a. True b. False |
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6. The needs analysis process often starts with a concern expressed by a customer, employee, management, or some other stakeholder. a. True b. False |
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7. Organizational climate refers to the collective attitudes of its employees toward work, supervision, and company goals, policies, and procedures. a. True b. False |
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8. A task analysis reveals the tasks required for a person to perform a job and the knowledge, skills, and abilities (KSAs) that are required to perform the tasks successfully. When done well, it often has five interrelated steps. a. True b. False |
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9. Ineffective performance indicates that training is needed to close the gap between current performance and desired performance. a. True b. False |
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10. Sandeep is doing a needs analysis to determine potential solutions to a current gap in an organization. He starts the process by interviewing management on the company’s strategic direction and does a full resource review. Sandeep is most likely doing a task analysis on this company. a. True b. False |
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11. Besides clarifying the nature of performance gaps, a needs analysis helps to determine whether training and development is a good solution to performance problems or whether some other intervention might be more effective. a. True b. False |
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12. A person analysis fundamentally addresses the following questions: How well does the employee perform the tasks? Who, within the organization, needs training? And, what kind of training do they need? a. True b. False |
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