Management Skills For Everyday Life 3rd Edition by Paula Caproni – Test Bank
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Management Skills For Everyday Life 3rd Edition by Paula Caproni – Test Bank
CHAPTER 3
BUILDING TRUST
MULTIPLE CHOICE
- According to researcher Linda Hill (who studied how new managers succeed on the job), a common flaw for new managers is _____.
- To concentrate too much on forming interpersonal relationships with their subordinates
- to spend too much time with their bosses
- to concentrate on demonstrating their technical competence (Recall, Moderate)
- to focus on building trust
- According to Professor Linda Hill, what are direct reports primarily looking for when they get a new manager?
- technical competence
- whether the boss is trustworthy (Recall, Easy)
- a good sense of humor
- ways to get promoted
- Researchers have concluded that managers who inspire trust are more likely to____.
- get more challenging job assignments
- build stronger networks
- get promoted more often
- all of the above (Recall, Easy)
- Researchers have concluded that members of low-trust groups are _____.
- more likely to engage in self-protecting behavior (Recall, Easy)
- more likely to take more risks
- more likely to accept others’ ideas
- better able to deal with uncertainty
- Trust is most important in which of the following situations?
- uncertainty and high risk (Recall, Moderate)
- certainty and risk
- favorable outcomes and certainty
- when we have a lot of information about a situation or person
- Managers who earn the trust of their employees are more likely to help their organizations survive crises because they ______.
- are more likely to receive undistorted information
- are able to have decentralized decision-making that enable employees to respond quickly to crises
- encourage collaboration within and across organizations affected by the crisis
- all of the above (Recall, Moderate)
- Trust can be a competitive advantage that provides economic value for an organization for several reasons. Which of the following is not one of those reasons?
- Relationships built on trust are hard to copy because they take a long time to develop.
- Employees in trusting relationships are more likely to stay with the organization.
- Employees in trusting relationships are less likely to be absent from work.
- All of the above are reasons that trust is a competitive advantage. (Recall, Difficult)
- Trust involves all of the following except _____.
- uncertainty
- creativity (Recall, Easy)
- risk
- perception
- Trust is most important when _____.
- uncertainty is high (Recall, Moderate)
- uncertainty is moderate
- uncertainty is low
- None of the above; uncertainty has nothing to do with trust.
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