Test Bank For Organizational Behaviour Improving Performance And Commitment In The Workplace

Test Bank For Organizational Behaviour Improving Performance And Commitment In The Workplace

Chapter 06
Stress

Multiple Choice Questions

1. Which of these is defined as a psychological response to demands for which there is something at stake and coping with those demands taxes or exceeds a person’s capacity or resources?
A. Stressors
B. Type A behaviour
C. Strains
D. Stress
E. Type B behaviour
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 06-01 What is stress; and how is it different from stressors and strains?
Topic: 06-01 Stress

2. The particular demands that cause people to experience stress are called:
A. stressors
B. Type C demands
C. strains
D. burnouts
E. Type B demands
Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 06-01 What is stress; and how is it different from stressors and strains?
Topic: 06-01 Stress

3. The negative consequences that occur when demands tax or exceed one’s capacity or resources are called:
A. stressors
B. Type C patterns
C. strains
D. Type A patterns
E. Type B patterns
Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 06-01 What is stress; and how is it different from stressors and strains?
Topic: 06-01 Stress

4. Which of the following job is rated as the least stressful?
A. Prime Minister
B. Attorney
C. Fisherman
D. Musical instrument repairer
E. Accountant
Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 06-01 What is stress; and how is it different from stressors and strains?
Topic: 06-01 Stress

5. Which of the following job is rated as the most stressful?
A. Prime Minister
B. Attorney
C. Fisherman
D. Musical instrument repairer
E. Accountant
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 06-01 What is stress; and how is it different from stressors and strains?
Topic: 06-01 Stress

6. All of the following jobs are considered to be stressful, except?
A. Firefighter
B. Taxi driver
C. Real estate agent
D. Fisherman
E. Librarian
Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 06-01 What is stress; and how is it different from stressors and strains?
Topic: 06-01 Stress

7. The following jobs are considered low stress occupations, except?
A. Florist
B. Taxi driver
C. Appliance repairer
D. Actuarial
E. Librarian
Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 06-01 What is stress; and how is it different from stressors and strains?
Topic: 06-01 Stress

8. Jodi works at a local coffee shop. She is well trained in all aspects of running the shop. Her daily responsibilities include brewing the five different types of coffee, keeping them fresh, and serving them to customers. These types of job demands are called:
A. primary appraisal demands
B. job sharing
C. role overload
D. benign job demands
E. secondary job demands
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 06-01 What is stress; and how is it different from stressors and strains?
Topic: 06-01 Stress

Sara and Samirwork at ABC Financial; a medium-sized bank with 240 branches in 6 provinces across Canada. Sara works as a teller and Samirworks as one of five regional supervisors of all tellers. Sara recently received instructions from her supervisor that all tellers will be evaluated on number of people she assists at her window per day. Serving more customers means higher performance effectiveness. However, Sara is also expected to follow the bank’s number one goal of customer satisfaction. Samir on the other hand is facing a difficult situation. Two of the regional supervisors left the bank for other opportunities resulting in significant increase in work responsibility and time pressure for Samir and the remaining two supervisors. The bank hired Jason in the management trainee position to take over one of the supervisor’s position. Two days into his new job, he was asked to take over the territory and learn on the job. It is becoming quite difficult for Jason as he also takes care of his elderly parents, and his wife is expecting twins.

9. Samir is facing which of the following stressors?
A. Non-work challenge
B. Work hindrance
C. Non-work hindrance
D. Work challenge
E. Work avoidance
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 06-02 What are the four main types of stressors?
Topic: 06-05 Work Challenge Stressors

10. Sara is facing which of the following stressors?
A. Non-work challenge
B. Work hindrance
C. Non-work hindrance
D. Work challenge
E. Work harmony
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 06-02 What are the four main types of stressors?
Topic: 06-03 Types of Stressors

11. Sara can be described as facing which of these?
A. Role overload
B. Role conflict
C. Role ambiguity
D. Work-family conflicts
E. Daily hassles
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 06-02 What are the four main types of stressors?
Topic: 06-03 Types of Stressors

12. Jason can be described as facing which of these?
A. Role overload
B. Role conflict
C. Role ambiguity
D. Negative life events
E. Daily hassles
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 06-02 What are the four main types of stressors?
Topic: 06-03 Types of Stressors

13. When people first encounter stressors, the process of _____ is triggered.
A. behavioural appraisal
B. problem-focused appraisal
C. primary appraisal
D. benign job demands
E. job recognition
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 06-01 What is stress; and how is it different from stressors and strains?
Topic: 06-02 Why are some employees more “Stressed” than others?

14. _____ occurs as people evaluate the significance and the meaning of the stressors they are confronting.
A. Primary appraisal
B. Benign job demand
C. Behavioural job demand
D. Secondary job demand
E. Focused appraisal
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 06-01 What is stress; and how is it different from stressors and strains?
Topic: 06-02 Why are some employees more “Stressed” than others?

15. Job demands that tend not to be appraised as stressful are called:
A. secondary job demands.
B. primary appraisals.
C. secondary appraisals.
D. problem-focused events.
E. benign job demands.
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 06-01 What is stress; and how is it different from stressors and strains?
Topic: 06-02 Why are some employees more “Stressed” than others?